Return Policy

At Valley, we are committed to ensuring your satisfaction with our smoke and vape shop wholesale products. We understand that there may be situations where you need to return or exchange items. Please take a moment to familiarize yourself with our return policy outlined below.

Contact Information:

• Phone: 630-882-2222
• Email:[email protected]
• Address: 1311 W Ferguson Ave, Pharr, TX 78577

Business Hours:

• Monday to Friday: 9:00 AM - 6:00 PM (CST)
• Saturday: 10:00 AM - 3:00 PM (CST)
• Sunday: Closed

Returns and Exchanges

1. Defective or Damaged Products:

If you receive a defective or damaged product, please contact us immediately. We will arrange for the return or exchange of the item and cover any shipping costs associated with the return.

1. Incorrect Items Received:

If you receive an incorrect item, please notify us within 48 hours of receiving your order. We will provide instructions for returning the incorrect item and sending you the correct one.

1. Unopened and Unused Items:

If you wish to return an unopened and unused product for any reason other than the above, please contact us within 14 days of receiving your order. We will provide you with instructions for returning the item. You will be responsible for the return shipping costs, and a 15% restocking fee may apply.

1. Out of USA Shipping:

For customers outside of the USA, please call us for more information regarding our return policy for international orders. International shipping and return policies may vary.

Important Notes:

• All returns must be accompanied by the original packing slip or order confirmation.
• Returns must be in their original, unopened, and unused condition unless the item is defective or damaged.
• Refunds will be processed within 5-7 business days after we receive the returned item.
• We reserve the right to deny any returns or exchanges that do not meet our return policy criteria.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

1. Contact us via phone or email to request a return authorization.
2. Package the item securely and include a copy of the original packing slip or order confirmation.
3. Ship the item to the address provided by our customer service team.

Please note that it is important to contact us before returning any items to ensure a smooth and efficient process.

At Valley, we value your business, and we are committed to providing you with quality products and excellent customer service. If you have any questions or need further assistance with our return policy, please don't hesitate to reach out to us during our business hours. Your satisfaction is our priority, and we will do our best to assist you.